Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, refunds, and product support at Avante Cove.
Where does Avante Cove ship?
We currently ship orders within the United States.
How long does delivery take?
Orders are usually processed within 1–3 business days. After processing, standard delivery usually takes 3–7 business days.
The total estimated delivery time is 4–10 business days from the date the order is placed.
How much does shipping cost?
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
How can I track my order?
Visit our Track Your Order page and enter your order number and billing email address.
Your order number is included in the confirmation email sent after your purchase.
Can I change my shipping address after placing an order?
Contact us as soon as possible if you need to correct your shipping address. We cannot guarantee changes after an order has been processed or dispatched.
What is the return policy?
Eligible products can be returned within 30 days of delivery.
The product must be unused, returned in its original packaging, and include all original parts and accessories. Proof of purchase is required.
For complete details, review our Returns & Refunds Policy.
Who pays for return shipping?
Avante Cove covers return shipping costs for damaged, defective, or incorrect items.
For change-of-mind returns, the customer is responsible for return shipping costs. We do not charge a restocking fee.
How long does a refund take?
After the returned item has been received and inspected, approved refunds are issued to the original payment method within 5–7 business days.
Your bank or payment provider may require additional time to display the refund.
What should I do if my order arrives damaged or incorrect?
Contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging so our support team can review the issue.
Do products include a warranty?
Eligible products include a 30-day limited warranty covering manufacturing defects and products that do not function as intended under normal use.
For complete details, review our Warranty Policy.